Frequently Asked Questions
What characters do you offer?
What time should the princess arrive?
We suggest scheduling the princess to arrive 15-30 minutes after you have scheduled your guests to arrive! This way it increases the chance of everyone being present for our grand singing entrance! Your princess will check in with you via text message 5-10 minutes before her scheduled enterance time. You have an additional 10 minutes grace period past the scheduled entrance at no charge. After that, the princess receives her overtime rate of $25/15 minutes, pending her availability to do so. Otherwise, she must begin the party to ensure she arrives on time to the next one!
Can the character stay longer than the package time?
If the character's schedule permits, they may stay longer than the alloted time at the rate of $25 for every 15 minutes paid directly to the performer. Please refer to our policies, which can be read here: www.enchantedempowerment.com/policies
Why do I have to pay a non-refundable retainer? How much is it?
The non-refundable retainer goes toward the price of your package. It secures your date, time and performer. The retainer amount will vary, but you will always pay the price as listed on our "Packages" page. The remaining balance is due to your performer on the day of the show! (While these retainers are non-refundable, please read our company policies to learn about rescheduling if necessary).
May I tip my performer? How much? Is gratuity included in the price?
Gratuity is NOT included in our prices. If you found your performance to be particularly magical, please feel free to tip your performer! You may tip as much as you feel appropriate and it can be done through cash or check- however you paid the balance to your performer! Our cast works hard to make every child's birthday extra special and gratuities of any amount are always greatly appreciated.
Why is there a limit of number of children who can attend my party? What if I want to invite more than the allowed number of children?
Our priority is that every child have a magical, personalized experience at every one of our events. We have found that between 15 and 20 children is the maximum of guests we recommend to ensure everyone has a princess-perfect time! Our performers all have experience with large groups of children, however, we do not perform our birthday packages for more than 30 children if one princess is attending, or 35 if two.
What options do you have for boys?
We include any boys willing to participate in all aspects of our routines! We find that they often are just as enamoured with the princess as the little girls. Self-esteem is for everyone!
What is your cancellation policy?
Once you have placed your retainer fee, it is non-refundable. If you need to cancel for any reason, this fee can be used to secure another date up to 365 days after the cancelled date (pending availability, and with a one-week grace period for the week 365 days after the party). If we need to cancel for any reason, you will receive a refund.
How far out from my party date should I book?
Typically, we have good availibility until 3-6 weeks out. For best time and performer availibility, we recommend booking one to two months before your party! Dates will fill completely up, especially Saturdays! Click our inquiry button below to contact our Fairy Godmother about availbility!
I have another question not answered here!
Feel free to contact us on Facebook @Enchanted Empowerment, email us at email@example.com, or call us at 703-851-5024.
Do I have to sign a contract when I pay my non-refundable retainer?
Upon inquiry, you will receive an email containing a contract. This contract covers the services you will receive, as well as the policies you as a client will be asked to adhere to. This contract can be signed digitally and is free to complete! Once we receive your signed contract, you'll be sent an invoice for the non-refunable retianer.
What areas do you serve?
Generally, we serve the DC metro area, including includes DC, Maryland, and Northern Virginia areas! More specifically, we serve anywhere up 90 minutes from our headquarters in Manassas, VA. Please note that events located more than 60 minutes from our headquarters requires a flat $25 travel fee per additional 30 minutes. Please contact us if you are interested in booking us for an an event but it will be more than 90 minutes from Manassas. We may be able to accomodate you.
Will the costumes and wigs pictured be the costumes and wigs at my party?
Yes! While other local companies require their performers to purchase their own costumes, leading to heavy varitey in quality, Enchanted Empowerment has a dedication to excellence and consistency, and supplies their own costumes to every performer. What you see is what you get!
I haven't received a promised email from you!
Please check your spam filter! If you still don't have it, you can call us at 703-851-5024 and we will get back to you within 24 hours, just like an email! Our email is Brianna@enchantedempowerment.com- that's no "E" and two "N"'s!
Why is the retainer non-refundable?
Your deposit secures your date, time, performer and character. It guarantees that the princess will be there according to the details you have specified! It also means that we turn away other clients requesting that character at the same date and time, as it is reserved for you.
What are your policies regarding COVID-19?
You may view them here! www.enchantedempowerment.com/covid-19-safe
Why do you suggest I NOT surprise my child with their favorite character's arrival?
In our 7+ years of experience in the character performing industry, we have noticed approximately 90% of children who did not know the character was coming will be overwhelmed and shy upon arrival of the character. Only 50% of surprised children warm up to the performer by the end of the event. We estimate that 90% of overwhelmed children would have adjusted more quickly if they had been given time to prepare for meeting their hero.