Question 1

What are your policies regarding COVID-19?

Accepted Answer

We are following your lead at this time, as all pandemic-related restrictions have ended for the state of Virginia. All of our performers are fully vaccinated!   You may view our most strict policies here! www.enchantedempowerment.com/covid-19-safe

Question 2

I haven't received a promised email from you!

Accepted Answer

Please check your spam filter! If you still don't have it, you can call us at 703-851-5024 and we will get back to you within 24 hours, just like an email! Our email is Brianna@enchantedempowerment.com- that's no "E" and two "N"'s!

Question 3

What areas do you serve?

Accepted Answer

Generally, we serve the DC metro area, including includes DC, Maryland, and Northern Virginia areas! More specifically, we serve anywhere up 90 minutes from our headquarters in Manassas, VA. Please note that events located more than 60 minutes from our headquarters requires a flat $25 travel fee per additional 30 minutes. Please contact us if you are interested in booking us for an an event but it will be more than 90 minutes from Manassas. We may be able to accomodate you.

Question 4

How far out from my party date should I book?

Accepted Answer

Typically, we have good availibility until 3-6 weeks out. For best time and performer availibility, we recommend booking one to two months before your party! Dates will fill completely up, especially Saturdays! Click our inquiry button below to contact our Fairy Godmother about availbility!

Question 5

Why do I have to pay a non-refundable retainer? How much is it?

Accepted Answer

The non-refundable retainer goes toward the price of your package. It secures your date, time and performer. The retainer amount will vary, but you will always pay the price as listed on our "Packages" page. The remaining balance is due to your performer on the day of the show! (While these retainers are non-refundable, please read our company policies to learn about rescheduling if necessary).   *Please note the princess will NOT arrive without a paid deposit! If a booking is made on the day of the party, the princess must be given cash for the deposit amount at the door before she enters the party. There are absolutely no exceptions to this policy under any circumstance. If you need to read over our policies, they are here: www.enchantedempowerment.com/policies

Question 6

Do I have to sign a contract when I pay my non-refundable retainer?

Accepted Answer

Upon inquiry, you will receive an email containing a contract. This contract covers the services you will receive, as well as the policies you as a client will be asked to adhere to. This contract can be signed digitally and is free to complete!  Once we receive your signed contract, you'll be sent an invoice for the non-refunable retianer.

Question 7

Why is the retainer non-refundable?

Accepted Answer

Your deposit secures your date, time, performer and character. It guarantees that the princess will be there according to the details you have specified! It also means that we turn away other clients requesting that character at the same date and time, as it is reserved for you.   If you need to cancel for any reason, your retainer can be used for any other mutually convenient time for the next 365 days (with a one-week grace period a year after your original date). If we need to cancel for any reason, you will receive a refund.   You can view more detail regarding our cancellation policy here: www.enchantedempowerment.com/policies

Question 8

What is your cancellation policy?

Accepted Answer

Once you have placed your retainer fee, it is non-refundable. If you need to cancel for any reason, this fee can be used to secure another date up to 365 days after the cancelled date (pending availability, and with a one-week grace period for the week 365 days after the party). If we need to cancel for any reason, you will receive a refund.   Please refer to our policies, which can be read here: www.enchantedempowerment.com/policies

Question 9

Why do you suggest I NOT surprise my child with their favorite character's arrival?

Accepted Answer

In our 7+ years of experience in the character performing industry, we have noticed approximately 90% of children who did not know the character was coming will be overwhelmed and shy upon arrival of the character. Only 50% of surprised children warm up to the performer by the end of the event. We estimate that 90% of overwhelmed children would have adjusted more quickly if they had been given time to prepare for meeting their hero. For this reason, we STRONGLY encourage you to NOT surprise your child with our appearance. If you wish to surprise your child, we suggest telling them the morning of your event that a character will be coming. We have printable letters signed by each character that we can send to you for no additional fee that you may use to build excitement in your child and give them something to look forward to!

Question 10

What time should the princess arrive?

Accepted Answer

We suggest scheduling the princess to arrive 15-30 minutes after you have scheduled your guests to arrive! This way it increases the chance of everyone being present for our grand singing entrance! Your princess will check in with you via text message 5-10 minutes before her scheduled enterance time. You have an additional 10 minutes grace period past the scheduled entrance at no charge. After that, the princess receives her overtime rate of $25/15 minutes, pending her availability to do so. Otherwise, she must begin the party to ensure she arrives on time to the next one!

Question 11

Can the character stay longer than the package time?

Accepted Answer

If the character's schedule permits, they may stay longer than the alloted time at the rate of $25 for every 15 minutes paid directly to the performer. Please refer to our policies, which can be read here: www.enchantedempowerment.com/policies

Question 12

Why is there a limit of number of children who can attend my party? What if I want to invite more than the allowed number of children?

Accepted Answer

Our priority is that every child have a magical, personalized experience at every one of our events. We have found that between 15 and 20 children is the maximum of guests we recommend to ensure everyone has a princess-perfect time! Our performers all have experience with large groups of children, however, we do not perform our birthday packages for more than 30 children if one princess is attending, or 35 if two.   If you wish to invite more than 30 children to your party, we recommend a "meet and greet" style event, where your character(s) will sing one song, pose for photos with guests, perform our cake ceremony, and mingle with all in attendance. This is a different package at a different price point!   If you wish to have all of our normal package activities for larger groups, this may be available at a special rate. Please click the button below to contact our Fairy Godmother for more information.   Please note that if more children attend than originally paid for, an invoice to cover supplies and the performer's extra time will be billed to you after the party. Please refer to our policies, which can be read here: www.enchantedempowerment.com/policies

Question 13

May I tip my performer? How much? Is gratuity included in the price?

Accepted Answer

Gratuity is NOT included in our prices. If you found your performance to be particularly magical, please feel free to tip your performer! You may tip as much as you feel appropriate and it can be done through cash or check- however you paid the balance to your performer! Our cast works hard to make every child's birthday extra special and gratuities of any amount are always greatly appreciated.

Question 14

What characters do you offer?

Accepted Answer

We offer: The Snow Queen The Snow Princess Island Wayfinder Magic Lamp Princess Cinderella Sleeping Beauty Snow White Mermaid Princess Beauty Rapunzel Alice Lost Boy Mother We may be able to accomodate your custom character request for an extra fee with a fee deadline 3 months before your party date.

Question 15

Will the costumes and wigs pictured be the costumes and wigs at my party?

Accepted Answer

Yes! While other local companies require their performers to purchase their own costumes, leading to heavy varitey in quality, Enchanted Empowerment has a dedication to excellence and consistency, and supplies their own costumes to every performer. What you see is what you get!

Question 16

What options do you have for boys?

Accepted Answer

We include any boys willing to participate in all aspects of our routines! We find that they often are just as enamoured with the princess as the little girls. Self-esteem is for everyone!   We will anoint them as princes during our birthday girl coronation ceremony.   We have a variety of glitter tattoo designs that boys and girls will enjoy.   Our "I am a Princess" bingo game is a game of personality trait comparison between the child and the characters they see on the board- many of which are characters boys love!

Question 17

I have another question not answered here!

Accepted Answer

Feel free to contact us on Facebook @Enchanted Empowerment, email us at brianna@enchantedempowerment.com, or call us at 703-851-5024.   You can also read our list of company policies, which may answer your question. They can be read here: www.enchantedempowerment.com/policies

Bringing magic to Washington DC,

Maryland & Northern Virginia

Phone: 703-851-5024

Email: brianna@enchantedempowerment.com

Please use our Event Inquiries Page for bookings.

Looking for a special birthday message for your little princess? Click HERE!