SAFETY HAS ALWAYS BEEN, AND WILL ALWAYS BE, OUR TOP PRIORITY!
We want to spread magic, and magic only, at our events. Your cooperation in the following procedures are greatly appreciated in order to keep you, your family, our performers, and their families safe.
Right of Refusal- Enchanted Empowerment, LLC and its performers reserve the right to cancel services if they feel unsafe at any time with full compensation from the client. This includes if there is noncompliance to masking requirements, guest count requirements, or social distancing requirements, or if there is excessive substance use, if comments are made to the performer that make them feel unsafe, if behavior of adults or children is deemed inappropriate by the performer, or if circumstances inside or outside the event are deemed unsafe by the performer. Our performers may perform at more than one party per day, so no exceptions can be made for the safety of the next family.
Refund Policy- All non-refundable retainers are NON-REFUNDABLE with ABSOLUTELY NO exceptions. This "no refunds" policy includes if the performer(s) or guest(s) become ill before the event and it is not rescheduled or if Virginia goes back to Phase 1 or lower of COVID-19 reopening guidelines. Non-refundable retainer amounts have been heavily reduced for the time being due to this policy being put in place. If a party is cancelled, any additional balances paid beyond the non-refundable retainer amount will be refunded within 5 business days.
Guest Limit- All gatherings must have 15 or fewer individuals present at all times. Thisincludes the guest of honor, their family, their guests, any additional service providers, and your performer(s). This is for the safety of your guests, our performers, and guests at future parties. For indoor events, this limit is reduced to 8 or fewer individuals.
Mask Policy- Your performer will be masked at all times. Guests (including children over age 2) must also remain masked at all times. Masks may be removed for photos only upon request from the client. After their individual, socially-distanced photo is taken, the guest will put their mask back on. The performer will re-mask after the 5 minute photo session. We are happy to sell your child or additional guests masks that match the one your character is wearing for $10 each if they are not wearing one.
Party Location- We strongly suggest that all parties remain outdoors for the time being. Please select a rain date when making your party inquiry. Our performers are prepared to perform in any temperature since our performance lengths are limited for the time being. We are more than happy to rearrange your party time on the same day pending other bookings in the event of inclement weather. Otherwise, we can use the rate date you selected! For colder months, we are exploring the use of a HEPA air filter with a Clean Air Delivery Rate (CADR) of 300 (Standard recommendation 250+. Source: for rooms of 465 square feet or less. This would allow us to conduct your party indoors. Some activities may not be available and guest limit will be further reduced for indoor events. Please notify us if you would like to use your rain date or move indoors with the air purifier in the event of cold or inclement weather.
Activity Restrictions- For outdoor events, masks may be removed for photo opportunities on the part of the guest whose photo is being taken and the performer only. This option is not available for indoor events. Our singalong activity MUST be replaced with our storytime activity for indoor events due to the more forceful exhalation of air and thus aerosols required on part of the performer. Our royalty lesson activity may include a pixie dust affirmation upon request. Please note that this portion of the activity requires the performer come within 2 feet of the participant for a brief moment. We strongly encourage this portion of the activity only take place outdoors, but may take place indoors upon request.
Retainer and Balance Payment- Upon acceptance of an inquiry, a contract will be mailed to you. It will include your date, time, character(s), and package choice. A signed version of the contract must be emailed to Brianna at within 72 hours of delivery before your date and time may be released. Upon signing the contract, a $30 non-refundable retainer will be invoiced to you. As a reminder, this $30 non-refundable retainer goes to our business expenses, and are thus non-refundable even in event of cancellation due to the COVID-19 pandemic. The Monday before your event, an invoice for your balance will be emailed to you. IF THE BALANCE IS NOT PAID THREE HOURS BEFORE YOUR SCHEDULED TIME, THE PRINCESS WILL NOT ARRIVE!!!!!!!! You will be reminded to pay your balance during your confirmation email the Wednesday before your event and again during your confirmation call the evening before your event if you have not already done so. If payment is not received, the signed contract will become null and void, and both parties shall have no further legal recourse against each other. You may add gratuity to the invoice or present gratuity to your performer upon completion of the party. Gratuities are never expected, but always appreciated!
Performer Precautions- Your family's safety has always been, and will forever be, our top priority! We want to create peace of mind for everyone involved in this event; both for you and for us. Your performer will not be permitted to work if they have exhibited symptoms associated with COVID-19 in the 14 days leading up to your event. They will take their temperature the morning of your event. Every performer will sign a waiver verifying that they are not experiencing symptoms associated with COVID-19 and that their temperature is in a normal range (under 100 degrees F) before preparing for the event. If your performer cannot work, you will be contacted immediately and your event will be rescheduled. If you choose not to reschedule, your $30 non-refundable retainer will still be retained by Enchanted Empowerment, LLC. Your performer will have cleansing wipes, hand sanitizer, and an extra mask with them at every event. They will sanitize their hands before entering your event and upon return to their vehicle. We will not allow costumes to appear at more than one party a day. The US Department of Homeland Security estimates that COVID-19 particles have a half life of 11 hours under average conditions, so they will be ready to wear the next day. (Source: Costumes will be steamed upon returning to the office.
Guest Precautions- We may be serving more than one family per day. We strongly encourage you to screen guests for symptoms before arriving. Please keep at least 6 feet distance between guests and the performer at all times. This may mean parents need to keep a closer eye on their children at the event than they would normally. Please remind your children that social distancing is still in effect before the character arrives. (We unfortunately cannot give or receive hugs at this time- we promise this is just as heartbreaking for us as it is for your family! We will instead be giving out permanent "hug tokens" for your child to keep and cherish even beyond the pandemic). You may benefit from reminding your guests to review social distancing procedures before arriving at the party as well.
Liability- Signing this contract frees Enchanted Empowerment LLC, its owner, contractors, and any assistants or photographers associated with Enchanted Empowerment LLC who may be present from any liability regarding COVID-19. You assume all risks associated with gathering during a pandemic.
Standard Policies- All regular policies for Enchanted Empowerment, LLC still stand. These policies can be viewed HERE.
Contract Agreement- Signing of this contract, while done digitally, is as binding as a paper contract. If these terms cannot be agreed to, please contact Brianna Williamson at , and this contract will become null and void. Both parties shall have no further legal recourse against each other.